Luxx is not responsibiity for shipping services. Royal Mail do not provide compensation on deliveries where recipient ignores to pay customs fees notifications.ĭ. For missing, delayed or damaged items please contact Royal Mail to file a compensation claim.Ĭ. Tracked Delivery provides insurance protection by Royal Mail.ī. Please order with caution to the European Union.Ī. Please be aware that Luxx provides no guarantees, replacements or refunds for any lost or delayed orders shipped outside the United Kingdom.Īll shipping issues are the responsibility of the carrier and complaints should be filed with the carrier. Royal Mail will also not accept claims for missing order where the address had insufficient details. Royal Mail will not accept claims for compensation where customs notifications have been ignored. Rejection of customs fees will cause a full loss of the order. ** EU buyers are responsible to pay customs and duty. Royal Mail recommend anywhere from 2-6 week delivery due to logistics and custom clearance issues.Ĭountries like Spain, Italy, Netherlands, Sweden are particularly affected by extended delays. There are known shipping delays to European destinations. Worldwide: 2-6 weeks** (+ 2 day processing)īe aware that all EU orders are placed at your own risk. EU: Between 2-6 weeks* (+ 2 day processing) UK: Between 5-7 Business Days (+ 2 day processing) For non-UK orders buyers are responsible for any customs / duty charges on delivery.ĭelivery Time (weekends/holidays not included) Our lab does not process decants on weekends. Allow time for Lab decant processing (1-2 days). Shipping rates are calculated at checkout and depend on the weight of the number of items in the cart.
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